Return & Exchange

Refunds and Replacements Policy

This Policy applies to all purchases of clothing and jewellery from The Mahal. It sets out your rights under the Australian Consumer Law (ACL) and our additional terms for refunds, repairs and replacements.

1. General

1. We offer refunds, repairs and replacements in accordance with this Policy and the ACL.
2. Any benefits set out in this Policy are in addition to your rights under the ACL.
3. Please read this Policy before purchasing so you understand your rights and what to expect if you are not satisfied with your order.

2. Australian Consumer Law

1. Under the ACL, our goods come with non-excludable guarantees.
2. For major failures you may choose a refund or replacement; for non-major failures you may have the goods repaired or replaced.
3. This Policy is subject to the ACL: where there is inconsistency, the ACL prevails.
4. Further information on your ACL rights is available from the Australian Competition and Consumer Commission.

3. Cancellation and Change of Mind

1. We do not offer refunds or replacements for change-of-mind, except as required by the ACL.
2. If you change your mind or find the same product cheaper elsewhere, you will not be entitled to a refund or replacement.
3. All return shipping costs for change-of-mind returns are your responsibility.

4. Products Damaged or Lost During Delivery

1. If your product is damaged or lost in transit:
   a. Contact us within 24 hours of receiving (or expecting) your order.
   b. Provide proof of purchase.
   c. Submit an unboxing video clearly showing the parcel being opened and the damage (or confirming non-arrival).
2. We will, at our discretion: repair, replace with a new product, or refund the purchase price.
3. We recommend you insure high-value items during transit.

5. Exceptions

We may refuse a repair, replacement or refund if:

1. You misused the product.
2. You knew of the defect before purchase.
3. You requested alterations against our advice.
4. Other exceptions under the ACL apply.

6. Shipping Costs for Returns

1. If a product fails to meet a Consumer Guarantee under the ACL, we will bear the cost of return shipping and replacement postage.
2. If the returned product is eligible, we will reimburse your reasonable postage costs.
3. If the returned product is too large or heavy, we will arrange and pay for collection.
4. If we pay for return or inspection and the item is not eligible, you must reimburse us for those costs.
5. Change-of-mind returns: you are responsible for all return shipping costs.

7. Response Time

We aim to process repair, replacement or refund requests within 7 days of receiving the returned product.

8. How to Return Products

1. Contact us using the details below to initiate a return.
2. Provide proof of purchase and, if requested, government-issued ID.
3. Refunds will be issued in the same form as the original payment.

9. Limitation of Liability

To the extent permitted by law, The Mahal’s liability for any loss or damage arising from your purchase is limited to, at our option:

• Repair of the product;
• Replacement of the product; or
• Refund of the purchase price.

We are not liable for any indirect, incidental or consequential loss or damage. Nothing in this Policy excludes or limits your rights under the ACL. We require an unboxing video as verifiable proof of any transit damage or loss.

10. Contact Us

THE MAHAL
64A Oxford Rd, Ingleburn NSW 2565
Email: info@themahalfashions.com
Phone/WhatsApp: as listed on our website